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Remote melted itself

smort058
Community Member

My remote has spontaneously combusted. It was working only intermittently, so we changed the batteries, and it then started heating up and produced a burning plastic smell. I found no options online about how to contact google for a replacement device, and am left with the option of buying a replacement at the cost of $25, when it's $40 for an entirely new Chromecast. What a rip off.

9 REPLIES 9

Cathal_S
Gold Product Expert
Gold Product Expert

Hi smort058,

I will escalate your post to a community specialist.

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Thanks for escalating this thread, Cathal_S. I'll take it from here.

 

smort058, please remove the batteries in your Voice Remote and don't use it in the meantime. We'd like to take a look into this for you — could you fill out this form and let me know once you're done?

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello smort058,

 

We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

 

Also, please be advised that this thread will be locked after 24 hours.

 

Thanks,

Jennifer

Thanks!

JenniferV
Community Specialist
Community Specialist

Hi smort058,

 

Don't mention it!

 

Cheers,

Jennifer

smort058
Community Member

Hi Jennifer, 

Just replying again before this gets locked, because I haven't been reached out to.

JenniferV
Community Specialist
Community Specialist

Hey smort058,

 

I follow up your case and one of our support representatives sent you an email. Please check your inbox and reply with the needed information so he can further assist you.

 

Best,

Jennifer

smort058
Community Member

Perfect I heard back just as I got your latest message. Thanks for your help!

JenniferV
Community Specialist
Community Specialist

Hi there,

 

No biggie! In this case, I'll go ahead and lock this thread now. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Cheers,

Jennifer