Subtitles out of sync since last update

[tonypicard]

Hello,

Since the last update this month December, i notice that subtitles are out of sync on apps like Disney+ or Prime Video. Subtitles are in sync starting a movie but after some minutes they start getting out of sync more and more... How can I solve this problem?

[Jeran]

Hey there tonypicard,

I apologize about the late response, thank you for being patient! Were you able to fix that issue with the subtitles? If not, I'd be happy to help out, as I know subtitles being out of sync would annoy me as well! Let me just ask you some questions about what's happening:

• What apps does this issue affect?
• What is the firmware version of your Chromecast?
• Have you tried clearing out the cached data from the affected apps?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from tonypicard, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran