Phone won’t connect to chromecast

[Noone]

I have tried rebooting it and everything that they help center says, I live in the us, and it connects to my phone fine. After setting up the connection however it just stops and starts going through pictures of places, all my iPhone 8+ says on the Google home app is disconnected device. I have no clue how to fix it because it’s also on a 5G wifi.

[Jeran]

Hey there Noone,

I apologize about the late response on this, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know network issues can be tricky to troubleshoot. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• Does this issue also occur on a 2.4GHz network band?
• Is the 5GHz network's channel set to a lower range? (36-48)
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[JenniferV]

Hi folks,

Thanks for the help, Jeran.

Noone, do you still need help with this? Feel free to let us know if you do and provide the answers to the questions listed above. We're here to help!

Best,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Noone, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran