The chrome cast keeps unpairing from my phone

[Solarrays]

My chrome cast was paired to my phone but it keeps asking me to input the code displayed on the tv and if I miss the code the remote stops working I don’t want to reset the chromecast again. Is there anyway to get the code to display on the tv without resetting the chromecast? 

[JenniferV]

Hi Solarrays,

Thanks for reaching out. Could you tell us what code you referring to? Is it asking you to set up your device again? Could you share a photo of your TV showing the code that is being displayed on it? What type of Chromecast with Google TV device do you have, is it the 4K or HD?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do and please provide as many details as you can so I can further assist you.

Best,

Jennifer

[JenniferV]

Hello Solarrays,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer