Unexpected response from server

[RuthAnne]

Have read all instructions from previous queries on same issue I’m having “UNEXPECTED RESPONSE FROM SERVER”   I’ve tried new account, deleting and reinstalling app, no joy….please help!!!?

[JenniferV]

Hi RuthAnne,

Thanks for reaching out. I want to understand your concern further.

A few questions: do you have a Chromecast device? If yes, what type of Chromecast device do you have? Are you setting up a Chromecast device? 

I'll look forward to your response.

Thanks,

Jennifer

[sus2]

I am also having trouble trying to connect to the google home app It says unexpected response from server its been a week so please help me asap, thank you

[JenniferV]

Hello sus2,

I'm sorry to hear that you're also experiencing the same issue. Can you tell me the type of Google Nest device that you have? Also, could you please rundown all the steps you've tried? 

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Do you still need help?

Regards,

Jennifer

[sus2]

Its a chromecast, I' ve reset my ipad on chromecast but nothing works please help me.

[sus2]

 i have to go into google home to set up my chrome cast

[JenniferV]

Hi sus2,

Thanks for getting back to us. Please reinstall the Google Home app and reboot your mobile device and Wi-Fi router. Using a different Google Account to set up your Chromecast might also help.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hello there,

I want to check if the steps help. Feel free to let me know if you still have concerns.

Regards,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer