Wi-Fi connection fail. I've tried everything

[MusikMicke]

Hello there,

So... I have a Chromecast Ultra that has worked before. I haven't changed anything and suddenly it doesn't connect to my home wi-fi.

- Restarted everything several times.

- Even "rebooting" the CC by pressing the button on the side and start the whole process over again.

- Tried the tip from here to connect the phone to "CC's own network". Same problem: The set up works all the way up to the moment it's time to connect to wi-fi. 

- Every other product (another Chromecast, some smart lights and such) works without a problem on the same network and with Google Home.

- The LED on e Chromecast is solid white.

Heeeelp! Best regards

Micke

[JenniferV]

Hello MusikMicke,

Thanks for reaching out and for being a step ahead of us. 

Give these additional steps a try:

1. Plug in the Chromecast Ultra into a different HDMI port on your TV.
2. Try to plug it in on your other TV where the other working Chromecast is connected to.
3. Use a different mobile phone.
4. Do another factory reset on your Chromecast Ultra.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hi MusikMicke,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[MusikMicke]

Hi,
It seems as both my Chromecast Ultra and some power plugs (not Google branded but well working with Google Home) are having serious trouble with my Wi-Fi repeater (it sends on both 2.4 and 5ghz). When I disconnect it and the devices choose to connect directly to the router, everything works fine.

[JenniferV]

Hello MusikMicke,

That's cool! Glad to hear that this has been sorted out. Let me know if you still have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Best,

Jennifer