WiFi connection

[C7MGM]

Staying at a holiday village and cannot connect my Chromecast to WiFi. My iPhone is connected.

I go through the set up new device process, but message at end is check WiFi connection. I have tried a reset.

[Cathal_S]

Hi C7MGM,

A Chromecast is designed to work on secure private home WiFi networks and it can not connect with a 'captive portal' type network that requires a username and password to be entered on a login page.

Some users have successfully used either a travel router or a shared connection from either a mobile device or laptop.

[C7MGM · Accepted solution]

Thank you Cathal. This is indeed the problem.

Michael

[Jeran]

Hey there C7MGM,

I'm glad to hear Cathal was able to identify the problem! Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hi there,

It's us again. We wanted to check back in to see if you still have other questions and concerns. Feel free to let us know if you do.

Thanks,

Jennifer

[JenniferV]

Hi C7MGM,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Cathal_S and Jeran!

Thanks,

Jennifer