Hey there crystal,
Thank you for visiting the Chromecast Community! Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if you're still having issues, please give these steps a try.
If the issue persists, feel free to create a new thread, and provide as many details as possible so that others can lend a hand. Hope this helps!
Best regards,
Jeran
