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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by PE Program Manager
  • 425 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 27408 Views
  • 0 replies
  • 12 kudos

Chromecast is not recognizing my network

Hi, I changed my network recently and I am unable to use chromecast in my TV. I factory reset it and started the process of adding the TV again but when I go to cast I get this message as you see in the picture. The local network access is enabled in...

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Simona by Community Member
  • 1449 Views
  • 8 replies
  • 0 kudos

Not able to configure screensaver to show Google Photos

I've read through this community and can't find one issue like mine. I'm sure they exist. Here's my challenge: I select: Google Home app on Android device > Google TV device > the three vertical dots in upper right corner > Ambient mode settingsI the...

Problem with hidden SSID

I have got 2 Chromecasts HD that work properly UNTIL I set the SSID of my network to HIDDEN.From that point on they just refuse to connect and/or show up (their status in the app shows as off-line) in the Google Home app. Once the SSID is set to visi...

RikGrim by Community Member
  • 2930 Views
  • 5 replies
  • 1 kudos

Disney + and prime not loading

Hi purchased a chrome cast last week, I can't get disney+ or prime to load, I get the message something went wrong please try again. If you continue to have issues please contact subscription for support. I have done this for both apps, both disney a...

Julie1959 by Community Member
  • 634 Views
  • 3 replies
  • 0 kudos

Disable Google tv features in new chromecast

Hi i want to use chromecast in an conference room. I had the previous version that only displayed what you cast and bought the better version because i thought it was .. better. As you can imagine google tv showing up in a conference room is verry un...

No audio casting screen from Chrome

When I cast a tab from Chrome, I get video and audio, but when I cast the screen, I get only video. I have tried this with two different Chromecasts, connected to two different video projectors - same result in both cases. One Chromecast is Chromecas...

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