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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 1417 Views
  • 16 replies
  • 1 kudos

Chromecast broadcasting black screen intermittently

In the past day my chomecast has started cutting video out, only displaying a black screen, for seemingly random amounts of time at seemingly random intervals. This does NOT cut audio, so the device isn't disconnecting, and the issue occurs with any ...

Karl_J by • Community Member
  • 1151 Views
  • 3 replies
  • 1 kudos

Chromecast device detects every Wifi network except the ones I have

I've been using Chromecast for about a year and a half now and it was working fine. We installed a second Wi-Fi connection a few weeks ago. Everything was working ok till one day it started flashing the message that Internet was disconnected.For some...

FGQ by • Community Member
  • 1424 Views
  • 4 replies
  • 0 kudos

Settings crashes!

My Google TV Chromecast 3rd Generation was working fine. Today, whenever I try to access the Settings, it crashes immediately, and take me back to the Home/Dashboard screen.

hakmar by • Community Member
  • 4455 Views
  • 26 replies
  • 0 kudos

Chromecast Audio

Recently, my Chromecast began to stop playing audio on the SECOND video played when cast from Google Photos. For example, I can play one video with audio, when I move to the next video the audio plays for about 3 seconds stops and does not come back....

JPike by • Community Member
  • 1338 Views
  • 4 replies
  • 0 kudos

Chromecast with Google TV HD audio dropping out

I suddenly had an issue that my audio would shut off for about ten seconds every time I made ANY selection from my phone's screen. The audio would eventually come back, but it meant that you couldn't do ANYTHING ELSE while listening to cast music. Be...

wncrow by • Community Member
  • 467 Views
  • 1 replies
  • 0 kudos

Devices cannot find Chromecast - strange icon on Chromecast screen

My Chromecast was working fine until yesterday but now I unable to cast anything because Home says the device is offline. Also, an icon (broken picture?) had also appeared beside the network name. It was never there before.I have tried:Rebooting the ...

Rmdlvy by • Community Member
  • 2982 Views
  • 12 replies
  • 2 kudos

Not able to login to amazon prime video application

I brought new Chrome cast with Google tv 4k streaming device from flikart. I am able download/Install all the apps. Able to login to all the apps that I have subscribed.But I am not able to login to amazon prime video app, I can open prime video app ...

Disconnecting From Wi-Fi

I have had my Chromecast connected to my TV for many months. I’ve had no problem and nothing in the way it is set up has changed. All of a sudden in the last five or six days it is randomly disconnecting from Wi-Fi throughout the day. Picture is free...

Sascol1 by • Community Member
  • 767 Views
  • 3 replies
  • 0 kudos
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