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cast icon not appearing in apps

Ashutosh
Community Member

since last 2-3 days its happening. cast icon not appear on apps like Netflix hotstar whereas the on google home it shows our Chromecast. even with YouTube its not showing our chromecast. please help

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Ashutosh,

I apologize about the late response, thank you for your patience! Were you able to fix that casting issue? If not, I'd be happy to help out, let me just ask you some questions to better understand the situation:

  • Was there any change on your network?
  • Do you have a dual-band router?
  • Are you able to cast to the Chromecast on another device, such as a computer or tablet?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Ashutosh, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran