cancel
Showing results for 
Search instead for 
Did you mean: 

chrome cast tv does not work need replacement

ldjessup
Community Member

Tried all the steps to get it going, but nothing.  Worked fine and now it's not working.  Will not reset.  Company website runs me in circles.  It's within warranty period.  How do I get it replaced?   It's as Chromecast 4K.

1 ACCEPTED SOLUTION

Ashepherdson
Silver Product Expert
Silver Product Expert

You would have to contact support, through store.google.com.

 

Saying this, you said it didn't work..what exactly is happening, perhaps we can help?

View solution in original post

6 REPLIES 6

Ashepherdson
Silver Product Expert
Silver Product Expert

You would have to contact support, through store.google.com.

 

Saying this, you said it didn't work..what exactly is happening, perhaps we can help?

View solution in original post

ldjessup
Community Member

Yes, finally chatted with support.  Gave them all the info requested,  SN & receipt.  What happens next?  Don't know.

ldjessup
Community Member

I might also add that I replaced the google tv with a firestick.  HBO Max no longer worked.  Had to go to another tv with google tv and it worked.  I subscribed thru google so I need to use their device.

Ashepherdson
Silver Product Expert
Silver Product Expert

I'm sorry but I'm only getting part of the story here.. still not sure exactly what is going on with your Chromecast.  Is it just HBO max that doesn't work?  And it's just one device, as you mentioned being able to use it on another google tv?  

 

Since you have already contacted support and gave them the information , I'm sure they will help you to replace your unit, but you need to be clear about what is happening , as they wont replace it if you just say it doesn't work.. they will want to trouble shoot with you.  

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

 

We haven't heard back from Idjessup, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

Thank you for your help, Asheperdson!

 

Best regards,

Jeran