when I enter to the google home app on iPhone and iPad and select my Chromecast device “disconnected device” shows up, and it asks me to connect my device to the wi-fi but it is already connected I’ve tried everything on the help center, there’s only one wi-fi network in my house so there’s no way it’s not connected to the same network. I already did a factory reset and set up and that worked just fine but after setting it up it just says the same no wi-fi thing, I even uninstalled the app several times because when this has happened before (quite a lot) it always helps but not this time. I don’t know what else to do. I can cast from Spotify, Youtube, HBOmax, and Netflix just fine but the app just doesn’t let me control the device
any help would be very appreciated
Hey there anaknj,
I apologize about the slow response, thank you for your patience! Were you able to fix that connection issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Hello, this issue has been going on for about a month already, my app is updated to the latest version (2.45.106), the LED is white and I can cast from all devices by clicking on the casting icon in whatever app I'm using except for the app. I have tried restarting my wifi router, turning off the Chromecast itself, connecting and disconnecting the wifi network from my devices, and factory resetting it several times. the app can set up the Chromecast just fine but then it just goes back to the no Wi-Fi error. Your help would be greatly appreciated, thank you
I'd be happy to help out! Go ahead and give these steps a try:
Let me know if that works out, if not, I have some more things we can try out!
My apologies for the late response!
The Chromecast is connected to a power outlet, everything mentioned above is enabled. Chromecast and all devices are connected to the same network band, the router and Chromecast are about 30 inches apart. But I'm still unable to use the Google Home app with Chromecast
Looking forward to your reply