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ed mGoogle home can't turn on bluetooth

Bulgarianlily
Community Member

So I received my new chromecast today and have spent the last five hours trying to set it up.  First I tried to download google home to one of our smart phones.  None of them would work, it just said this device is not suitable or some such message.  So I downloaded an adroid emulator, and success, it downloaded google home.  But every time I try to add a device it says 'turning on bluetooth' and then it gets stuck.  Bluetooth is on, it works fine on my headphones, what am I doing wrong?

1 Recommended Answer

djtetei
Gold Product Expert
Gold Product Expert

Home app requirements:

A Google Account

A home Wi-Fi network

One of the following mobile devices:

  • An Android phone running Android 6.0 or later
  • An Android tablet running Android 6.0 or later
  • An iPhone or iPad with iOS 12.0 or later

Can you provide more details about your phone model and operating system?

View Recommended Answer in original post

3 REPLIES 3

djtetei
Gold Product Expert
Gold Product Expert

Home app requirements:

A Google Account

A home Wi-Fi network

One of the following mobile devices:

  • An Android phone running Android 6.0 or later
  • An Android tablet running Android 6.0 or later
  • An iPhone or iPad with iOS 12.0 or later

Can you provide more details about your phone model and operating system?

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Bulgarianlily, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran