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24/7 footage with a solar panel

Lonnie2
Community Member

I understand that the battery operated camera is designed to disallow 24/7 footage when plugged into a solar panel.  Is there anyway to override that?  It's very frustrating since 24/7 footage is the entire reason we bought 3 cameras and solar panels!  I feel like we got scammed.  Lonnie

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Nest Cam (battery) must be connected to a power source to have 24/7 video history. If you’ve connected them to a solar panel, the panel doesn’t directly power the camera. Instead, the battery is trickle charged by the panel, and the camera still runs off the battery charge. Because the power source isn't continuous, it's not considered to be connected to a power source. Definitely appreciate these finer details can be frustrating, however there's no way to override the way this works. I'll link the relevant documentation below.

Cold weather battery charging behaviour in Nest cameras and doorbells - Google Nest Help

If you’ve connected your Nest Cam (battery) to the Wasserstein Solar Panel, the panel doesn’t directly power the camera. Instead, the battery is trickle charged by the panel, and the camera runs off the battery charge. 

Event and 24/7 video history - Google Nest Help

The Nest Cam (battery) must be connected to a power source to have 24/7 video history. If your camera is battery powered, it will only have event video history, even if you have a Nest Aware Plus subscription. 24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation.