07-21-2022 04:20 AM - edited 07-21-2022 04:55 AM
I want to use my Nest Hub to display my Tapo camera all the time. The feed works well but the screen reverts to the Clock after a few minutes. How can I prevent the timeout and keep the camera on permanently? NOTE: toggling the switch in the Home app display settings does not work. Nor does unplugging or rebooting the Nest Hub.
07-21-2022 05:21 PM
Following !!
07-24-2022 10:42 AM
Hey folks,
Thanks for posting.
The wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, you need to reactivate the live stream in the app to continue with the stream. However, Google doesn't have any information about the stream duration for third-party cameras. You might want to contact your camera manufacturer for additional information.
Best,
Alex
07-27-2022 10:44 AM
Hey folks,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
07-27-2022 12:14 PM
Hi Alex. Nobody has yet managed to resolve the issue.
07-30-2022 11:59 AM
Hey Big_Al_Walsall,
We understand. Have you tried contacting your Camera manufacturer to ask information about how long it will stream on a smart display. Also, we don't have a way to stream the camera permanently on any Google Nest displays.
Cheers,
Alex
08-02-2022 12:02 PM
Hey Big_Al_Walsall,
How't it going with your Nest Hub and camera? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.
Best,
Alex
09-26-2022 03:36 PM
Hey, Alex. I want to use my nest hub to display information while cooking and listening to music but the screen always reverts back to the screen saver after a few minutes even though I'm actively using it as a display. Again, just as other people have said, the toggle switch in the home app does not do anything to solve this problem. Please advise, thanks!
Cam
11-09-2022 01:13 PM
Hey there,
Sorry for the late reply. I wanted to check in with you. Thank you so much for the feedback, as we are always looking to improve our products. You can also submit feedback to our team as well. Please let me know if you have any questions from here.
Best regards,
Jake
11-09-2022 04:32 PM - edited 11-09-2022 04:34 PM
Hey, Jake. A solution to make the screen stay awake would be great as mentioned above, thanks!
11-10-2022 08:54 AM
HI folks,
@cam86, thanks for the repsonse. Try the steps below.
Let me know how it goes.
Thanks,
Juni
11-10-2022 12:44 PM
Thanks Juni but I tried that and it does not work.
11-10-2022 02:25 PM
Hi there,
Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Thanks,
Juni
11-14-2022 09:36 AM
Hey folks,
It's us again. Have you had the chance to fill out the form above?
Regards,
Alex
11-15-2022 05:44 AM
The form asks for information already provided in my original question.
11-17-2022 12:37 PM
Hi there,
We haven’t received your form. Kindly fill it out so we can continue with the next step.
Best,
Juni
11-20-2022 01:59 PM
Hey there,
We still haven't received your form. Have you had a chance to fill it out? Just in case here's the link.
Thanks,
Dan
11-20-2022 04:59 PM
Hi folks,
@Big_Al_Walsall, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.
@cam86, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Dan
11-23-2022 05:13 PM
Hi folks,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Cheers,
Dan
11-24-2022 03:30 AM
Thanks. I look forward to receiving the email.
11-27-2022 09:00 AM
Hey there,
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.
Regards,
Dan
08-02-2022 12:33 PM
I have tried all the settings but to no avail, and nobody has put forward any solution.
08-02-2022 02:10 PM
Hey Big_Al_Walsall,
We understand. While it's best to coordinate with your camera manufacturer for the duration of the streaming, we're always looking for ways to improve and we'll take it as feedback. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link.
If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex
08-02-2022 03:12 PM
Thanks Alex, I will send the feedback.
08-02-2022 03:22 PM
Hey Big_Al_Walsall,
Awesome! We appreciate your feedback. Let us know if you have other questions or concerns.
Best,
Alex