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Can I stop Screen Timeout?

Big_Al_Walsall
Community Member

I want to use my Nest Hub to display my Tapo camera all the time. The feed works well but the screen reverts to the Clock after a few minutes. How can I prevent the timeout and keep the camera on permanently? NOTE: toggling the switch in the Home app display settings does not work. Nor does unplugging or rebooting the Nest Hub. 

24 REPLIES 24

stephen_73
Community Member

Following !!

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Thanks for posting.

 

The wired Nest cameras should stream live video for up to 4 hours. If your Nest camera or doorbell is on battery power, it can only stream for up to 5 minutes. After 5 minutes, you need to reactivate the live stream in the app to continue with the stream. However, Google doesn't have any information about the stream duration for third-party cameras. You might want to contact your camera manufacturer for additional information.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

Hi Alex. Nobody has yet managed to resolve the issue. 

Azarco
Community Specialist
Community Specialist

Hey Big_Al_Walsall,

 

We understand. Have you tried contacting your Camera manufacturer to ask information about how long it will stream on a smart display. Also, we don't have a way to stream the camera permanently on any Google Nest displays. 

 

Cheers,

Alex

Azarco
Community Specialist
Community Specialist

Hey Big_Al_Walsall,

 

How't it going with your Nest Hub and camera? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.


Best,

Alex

cam86
Community Member

Hey, Alex. I want to use my nest hub to display information while cooking and listening to music but the screen always reverts back to the screen saver after a few minutes even though I'm actively using it as a display. Again, just as other people have said, the toggle switch in the home app does not do anything to solve this problem.  Please advise, thanks! 

Cam 

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply. I wanted to check in with you. Thank you so much for the feedback, as we are always looking to improve our products. You can also submit feedback to our team as well. Please let me know if you have any questions from here. 


Best regards,
Jake

cam86
Community Member

Hey, Jake. A solution to make the screen stay awake would be great as mentioned above, thanks! 

Juni
Community Specialist
Community Specialist

HI folks,

 

@cam86, thanks for the repsonse. Try the steps below.

 

  1. Open the Google Home App
  2. Click the display device
  3. Press the gear icon to open device settings
  4. Scroll down to "Display," click it
  5. Toggle the "turn off screen after 5 minutes of inactivity" option

Let me know how it goes.

 

Thanks,

Juni

Thanks Juni but I tried that and it does not work. 

Juni
Community Specialist
Community Specialist

Hi there,

 

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Thanks,

Juni

Azarco
Community Specialist
Community Specialist

Hey folks,

 

It's us again. Have you had the chance to fill out the form above?

 

Regards,

Alex

The form asks for information already provided in my original question. 

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Best,

Juni

Dan_A
Community Specialist
Community Specialist

Hey there,

We still haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hi folks,

@Big_Al_Walsall, we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.

@cam86, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Cheers,

Dan

Thanks. I look forward to receiving the email.

Dan_A
Community Specialist
Community Specialist

Hey there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Regards,

Dan

Big_Al_Walsall
Community Member

I have tried all the settings but to no avail, and nobody has put forward any solution. 

Azarco
Community Specialist
Community Specialist

Hey Big_Al_Walsall,

 

We understand. While it's best to coordinate with your camera manufacturer for the duration of the streaming, we're always looking for ways to improve and we'll take it as feedback. I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link

 

If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

 

Kind regards,

Alex

Thanks Alex, I will send the feedback. 

Azarco
Community Specialist
Community Specialist

Hey Big_Al_Walsall,

 

Awesome! We appreciate your feedback. Let us know if you have other questions or concerns.

 

Best,

Alex