Change personal routines to household routines

[PBusardo]

I believe this topic has been brought up, but it needs to be brought up again. 

When Google home changed, ALL of my routines became "Personal" routines.  I need to be able to change these to "Household" routines, for TWO reasons...

1) So that others can use the routines

2) So that the routines can be added to the Pixel Home Favorites list which will only see "Household" routines. 

And no, I will not take all the time required to recreate all of my perfectly working routines when a simple toggle switch or drag and drop can be implemented to change the routines to the "Household" category.  

Just one of the problems I'm having with the new Pixel tablet and dock.  Don't get me started that some of my routines will not work when the tablet is locked.

What a PITFA.  FIX IT!!!!!  (please). 

[iMGin3D]

I would like to add my voice to this issue as well. I have probably a dozen routines and close to 40 devices in my home. Recreating all those routines with all those devices would be an onerous amount of effort.

[Danmt]

Is this for real? Hasn't been fixed yet? This is insane! I need these routines to be used by all my family!

[Juni]

Hi folks,

Thanks for reaching out. I totally understand that this is a good feature. Our team is working hard to deliver the best experience for our users — I'd suggest you submit feedback about it; here's how. Keep an eye on the Google Nest Community page for any updates.

Please let me know if you have other questions or concerns, as I will be locking this in 24 hours if I don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

Regards,

Juni

[TexiCaliGreg]

To deliver best experience how about you send instructions on doing this move from personal to household. That would help if you made this work for everyone.

[Juni]

Hi TexiCaliGreg,

Understood. This feature is not supported. We appreciate people who are keen on sharing their thoughts with us. Don’t forget to submit a feedback using the link provided in this thread. 

Cheers,

Juni

[PBusardo]

The same BS form message isn't helping anyone and we clearly don't want this issue to fall on an endless list of feature requests that will never be addressed.  Fix the **bleep** problem.  

My new Pixel dock is USELESS for several reasons this is just ONE!

[MarkArmstrong]

Hey, I got an idea Juni

Why don't YOU submit the feedback on behalf of the "community". Then advocate for it.

Otherwise what good are you? Is your job just to get online and get beat up by users?

Take some iniative

[nomadMikZ]

Sorry that you're feeling the wrath of frustrated users, Juni, but if there was a way for you to get this issue prioritised, that would be much better. Can you let your superiors know, please? Because on any software project I've worked on, an issue that prevented this much functionality, that took this much effort for users to work around, would be flagged with an extremely high priority.

At the very least, could you point us to something that shows the status of this issue? Has it been looked at? Is there a timeframe? Because unless the code is a complete rat's nest, I just don't see how it could be that complicated to fix!

And I'm afraid that telling us to provide feedback, after all these months, doesn't give me much comfort. There are even more frustrating issues that I've given feedback about over and over again, literally for years, about Google Home's bumbling with devices I've spent thousands of dollars on (mostly blinds), and those haven't been fixed, either. So please, can you cut the Ministry of Love tactics and tell us whether this will get resolved any time soon?

Friends who use the same products as mine, but with Amazon or Apple, don't have this issue, and have better results in general. Amazon and Apple aren't perfect either, but long outstanding Google issues like this, that cause so much frustration so regularly, which Google just doesn't even seem to care about, make changing ecosystems not seem so time-consuming or expensive.

So, please, how about you give us a little feedback, instead of fobbing us onto a feedback system we have no reason to believe even gets monitored?

Thanks.

[Triad3k]

I have to agree, Google was a choice and an investment for me too. It was stable and reliable, but seems to have never-ending glitches as they try to keep up with Apple and Amazon. Not what we expect from Google, particularly when we pay for the subscription(s) not just the outright purchase for the products.

[PBusardo]

Hey Juni, 
How many Kudos does this need to receive before Google realizes that this is a feature that people really both want, and more importantly, need?

[Sw4]

I don't think it matters if you lock it within 24 hours. Not the way I was treated...... How about I have some questions gonna find my handshares I'll be in touch

[CGo7]

Just to make it clear how ridiculous this response is. You cannot even recreate many of the routines to make them household routines because you can't share keywords with built in routines like the "leaving home" routine. So are people just supposed to manually create new household routines while trying to avoid any of the keywords already in use which can't be removed???

[DanMcCollum]

Are any suggestions ever actually implemented? Why even respond if you aren't going to fix the issue.

So, you have allowed users to create a bunch of routines that others could use and you took that away and your answer is to recreate everyone from scratch. Are you freaking kidding me? 

Google used to be a good company. If the service was better we'd pay for it. 

Maybe time to go to Alexa...

D

[Pokahoe]

Your Tuesday answer was nonsensical,  not helpful and obviously a form reply.  If you can’t take the time to address the question you should not be in customer service. Your answer and follow-up explanations were both bad. 

This is an easy fix and there’s no reason it should not be supported.

[diegomc]

Same thing here! I'm not aware how difficult could it be to have this simple feature. But in terms of usability it should be high priority...............

[DanMcCollum]

It shouldn't be difficult at all. It's a switch. It's either a household routine or personal routine. Google, fix it! 

[JesseD25]

I have this same problem now and have so many routines perfectly set up. This should be very simple, drag and drop from personal to household. I feel like google makes a lot of changes and then just drops support and updates, I find myself getting closer to ditching google products all together. Things that used to work suddenly don’t, and there’s no fix.  Meanwhile you got us all to invest a LOT of money incorporating these products into our homes. Don’t close the thread please, elevate it and flag it for your supervisor. 

[DanMcCollum]

You got it right. They don't consider the customer. Just make changes willy niloy without testing them. I can't imagine what they were thinking on this one. 

[enduringhero]

Hate to be a pain, but this is kind of a critical feature in my opinion. I'd say it would be  a top priority. Please let us know when it gets done.

[gavincca]

This is extremely frustrating! My wife keeps complaining that Google won't listen to her. I have around 40 lights and switches in the house and recreating the routines is a pain. I've attempted it, but there's so many conflicts since I can't use the same trigger commands. I don't want to delete my personal routine before creating the household one in case I break my working personal routines. It's hard to keep track of which lights are part of which routine. I would really appreciate it if this issue can be addressed soon. 

[Micmicbee]

I concur to this issue. Just got frustrated i cannot create a household Bedtime as Bedtime is already in my personal setup. Moving it over from personal to household would help. Seems odd that i cannot even remove it from my personal at all it is grayed out. Should i create now one that says Bedtime2 so it works? Moving it over is better just drag and drop and done… 

[Lovenhatealpha]

So after months of customer inquiry on this topic we have received one scripted and unhelpful response from GOOGLE product support. Don’t know about anybody else but I think it’s time to take our wallets to another place. We are all so invested in them and they don’t give a **bleep** about us! 

[jasqid]

Amazon Alexa enters the chat.

Seriously though, I've been wondering why my household routine only work for me and not everyone else in the family. I discovered all my household routines are missing scenes for everyone else but me.

It all started when Home got the new update. It broke the household. 

[PBusardo]

I have officially given up and put in a return request for my Google dock and tablet.

I cannot change the category of my routines.

I cannot turn on continuous queries.

Some of my routines will not run when in lock mode.

I cannot adjust keyword sensitivity.

And the list goes on.

When Google decides to listen,  I may decide to buy again.

[Jake_KC_MO]

Let us know the better alternative you move to. 

[Owain]

This is a NIGHTMARE!!! it’s ruined my whole smart home. What on earth are google doing? Are we all just sitting around waiting for them to fix it? 

[joshms]

Same problem.  This would take someone 15 minutes to address, it’s so basic.  We just need to be able to move a routine from personal to household. 

Hey Google, Be Better… 

[cazzamaphone]

I have the same problem. Why is duplicating or moving a routine seem so simple yet there is no functionality for it, and I have to manually re-create every single step in every single routine I have. 

[JR8b]

How about on top of that because they added canned routines you can't create your own Home routine to do similar actions. For example, Bedtime is in the Personal Routine section. It's action has "Good night" within it. You can't create a home routine that says "Good night" because it says that action already exists. And you cannot delete the personal routine. So even if I wanted to create that Home routine from scratch, I can't. Does Google have any non-canned responses for that?

Seriously some major overhaul needs done with this coding. This is the most basic of all home automation. 

[syaqattaq90]

EXACTLY THIS! My Household Routine can't be activated with "Good night" because I have a DISABLED Personal Routine that has the "Good night" starter as a default that CANNOT BE DELETED!

So now I have to go into everyone's Google profile just to set up a Good Night routine that has been working perfectly for everyone before this? Also, now I have to create a Google account for everyone just so that they can have a Good Night routine in the house. Pfft.

[Gamecox23]

It won’t even allow me to do that because GOOD NIGHT is being used on my routine. This is INFURIATING. 

[Sonicflood]

Guys, You've been communicating with a bot with an alias named "Juni"! Instead of the canned statement of providing feedback, that's what the hell this group should be for. If it were a live person, they themselves should provide the feedback to the proper internal Google team, based on an aggregation of all the issues and responses provided.

I've moved on from Google Home to Home Assistant and am far happier! I took each routine, one by one and recreated them in Home Assistant while adding new capabilities and compatibilities that just don't exist in Google Home. Google is a little too late with the script editor. They're so focused on trying to catch up to other companies with their own assistant AI model, that they're neglecting their existing customers and products. I urge each and every one of you to check out Home Assistant as it's open source (free), and will work with almost every device and protocol out there. Wi-Fi, Bluetooth, Zigbee, Z-Wave, Thread, Matter, you name it and it works! There's even support for Homekit, even if you don't own Apple products!  It brings together all the protocols and devices. It works with all the current voice assistants, Google, Alexa, Siri and they've also developed their own local voice assistant that doesn't rely on the cloud! The developers take feedback and ideas seriously and there are monthly updates (1st Wednesday of every month) with many new features added. You also have a true community of LIVE support, unlike the deaf ears of Google chatbots! Good riddance to Google Home! You've lost me and my wallet!

[RichTrelo]

Does Home Assistant work with the Google Nest Mini? I have a couple and would ideally like to keep using them for voice commands.

[Sonicflood]

Yes, it works with the Google Nest mini. I've got three of them and a Google Nest Hub integrated and I'm using them for voice commands and custom responses. 

[Lovenhatealpha]

I am sorry. I have been using HOME ASSISTANT on a HubMax and iphone. We are having completely different experiences. It has all the same problems of HOME. its unresponsive. it offers the weakest of integrations with "Works with Google". I have many different smart lights and devices from LG, Roku, Sony, Hue, GE Cync, Wyze, Govee..."Works with Google" means, I can turn them on and off and change to standard colors and maybe cast a youtube video...Woohoo. Also back to the Household vs. Personal...my 2 cents...I would think the idea of developing and perfecting a personal routine then sharing with the Household would be a common "developer" protocol. But as we can see with all Alphabet products, testing in production is their preferred model, which would be fine if it were all "free" software. it is not, we are all paying customers yet treated like "alpha"/"beta" customers...these are not trivial investments. I am in for a couple grand$ in home automation toys...

[DarkPro]

HEY GOOGLE, YOU NEED TO FIX THIS ISSUE ASAP!

[Awex14]

I don't want to be rude here, but this is a little ridiculous. I'm a developer myself and this kind of thing should not be hard to implement. It should take one dev a day. To add a UI element to toggle a property. Unless y'all implemented it in a really hacky way, I guess. But seriously... this is a pain. The routines take an unreasonably long time to set up anyways. And that's without having to do it twice. And all from a phone, not even a browser. 

[Juni]

Hi folks,

We're glad to hear you're all interested in this! We don't have anything else to share right now, but stay tuned for more news and updates. Right now, the best thing to do is to submit feedback using the link provided in this thread.

Thanks,

Juni

[joshms]

What exactly is the point in sharing feedback when the team receiving it can’t even acknowledge that there is a deficiency here?  

“Nothing to share” - great, can someone acknowledge they at least agree this is a stupid problem?