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Chromecast problem

Manotas54
Community Member

I changed my Internet provider and now my Chromecast doesn't work 😞 

Can someone please tell me how to fix this issue 

2 REPLIES 2

BR3N4RD
Community Member

Have to factory reset it and setup again. 

David_K
Diamond Product Expert
Diamond Product Expert

If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your Chromecast, then set it up again using your new Wi-Fi network and password. If you're using Chromecast with Google TV, follow these setup steps instead.

Instead of factory resetting your Chromecast, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.