Device connections

[gmonnich]

I have smart plugs & an irobot that are showing offline on my account, but not on my wifes. When I originally connected them they worked fine with assistant. When I added them to my wifes account, mine went offline. All are using same wifi. 

[Krembo]

I have the same issue. After deleting a home member all my Tuya devices went offline.

[Juni]

Hi folks,

Thanks for posting and sorry for the late response. A few things: what is the make and model of the mobile phone that you are using? Could you provide the Google Home app version installed? You can uninstall and reinstall the Google Home app and see if it will make a difference. 

Keep me posted.

Thanks,

Juni

[Dan_A]

Hello everyone,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[gmonnich]

I have a Samsung Galaxy S20 FE 5G & have uninstalled and reinstalled the Google Home app and have also rebooted router as well as devices.

[Dan_A]

Hello again,

Thanks for the reply. Are you still able to control your devices even though it’s showing as offline on your Google Home app? How about voice commands? Are they responding? What Google Nest devices do you have? 

Check out this guide: Share a home and devices in the Google Home app

From there you can manage devices and home members and see the settings when sharing control to a home member. 

Tell me how it goes.

Best regards,

Dan

[gmonnich]

Have a nest hub max, Google home & 2 other smart speakers. Won't take voice commands while offline or let me control through google.

[Juni]

Hi there,

Thanks for the response. You can do a full reset and set up your Nest speakers and displays as new device. Before you reset your Nest Hub Max please check the steps below. 

1. Save important footage from the device’s video history if you have Nest aware..  
2. Make sure the device is plugged into a power source that’s tested and functional.
3. Remove the device from the Google Home app.
4. Open the Google Home app .
5. Tap and hold the device's tile.
6. Tap Settings  Remove device Remove.

Keep me posted.

Thanks,

Juni

[Juni]

Hi gmonnich,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Best,

Juni

[Juni]

Hi there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni