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For immediate help, visit the official Google Nest Help Center, where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Unable to disable ADT alarm with text command

With spoken command to disable alarm, G assistance responds with prompt for security code, code given and alarm is disabled. Perfect! However, if using the text command, in an automation, with code provided in text string, G assistant returns with er...

Matter devices appear offline

Hi,I tried to search the forum and could find some similar locked threads but not any definate answers unfortunately. I changed out my logitech clock for a Nest hub 2nd generation a few weeks ago. I ordered a couple of matter plugs (Eve and Meross). ...

frippe123 by Community Member
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W5 error codee

My thermostats showing a W5 error code. I cannot find a contact number to get in touch with Google nest, can anyone help??

G oogle Nest Hub - Portuguese

Is there any forecast for the "Google Nest Hub" to support European Portuguese? It's peculiar that a company as prominent as Google has yet to implement and seems to be leaving behind one of the most spoken languages in the world.

RSLCDS by Community Member
  • 461 Views
  • 1 replies
  • 1 kudos

Help identifying my thermostats wires

Good morning, I hope I made it to the correct area for help. The compatibility checker told me yo seek advice from the Google nest support chat. However I'm unable to find the chat or a phone number. So here it is! My house has oil furnace and AC and...

Our Nest Hub Max has no power. How can we fix it?

We got home last night to discover our Nest Hub Max was off. Black screen, no lights, wouldn’t respond to touch - like it had no power. We unplugged the power adaptor (the original), waited, then plugged back in. Still nothing. We’ve tried some troub...

KMB2024 by Community Member
  • 412 Views
  • 2 replies
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Resolved! Can I control temperature oh Phone after removing hub?

Hi, I have a Google Nest Learning Thermostat and did have a Nest Hub Gen 2. My question is, if I remove the Hub, will the thermostat still be able to be controlled using a phone? Or do I need the Hub to be with the thermostat for features like that? ...

Nest thermostat changing to comfort mode by itself

I have had a Nest thermostat for about a week now, last night it switched to comfort mode on its own at 3 am while everyone was asleep. I have all the presence sensing settings turned off and have it set to a schedule to be in sleep mode from 10 pm t...

Ethan503 by Community Member
  • 746 Views
  • 2 replies
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