Device not found

[Melissa97]

Google Home says device not available even though they are linked and assigned to home and room

[Azarco]

Hey Melissa97,

Thanks for reaching out — let's see what's going on.

A few questions: when did it start happening? What Google Nest device do you have? Also, were there any recent changes to your network or set up? 

Give these steps a try:

• Uninstall and reinstall your Google Home app.
• Reboot your phone, router and speaker to refresh the connection.
• Try resetting your speaker.

Hope this helps!

Best,

Alex

[Azarco]

Hey Melissa97,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Alex

[Azarco]

Hey Melissa97,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex