Home app

[Rolly]

I did a hard reset on my Google wifi nest they all returned white light but my Home app show me two nest is offline but I still can surf the web. 

[Jeff]

Hi, Rolly.

There's actually a bug in the Home app right now that is causing this. Sorry for any confusion it has caused. For some people, they're seeing a fix to this by resetting their IPv6 settings. If you're using IPv6, you turn it off and back on. If you aren't using IPv6, briefly enable it and then turn it back off. Here's how.

1. Open the Google Home app .
2. Tap Wi-Fi Settings Advanced Networking.
3. Turn on/off IPv6.

Give that a try and see if it clears up your issue.

Thanks.

[Jeff]

Hi, Rolly.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks