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My device is not installable and I do not have a barcode or even a code to add a Google Nest Hub dev

ayad
Community Member

لا استطيع تنصيب الجهاز ولا املك باركود او كود لكوكل نيس هب

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4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Are you using the original power supply and adapter that came with your device? Try these steps depending on which model you have:

Nest Hub (1st gen)

  1. Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).
  2. If the issue persists, put the device in recovery mode with these steps:
    • Unplug the power cord.
    • Hold down the volume buttons and plug in the power cord at the same time.
    • Wait for the device to turn on.
    • Release the volume buttons.
  3. Once the device is in recovery mode, on the back of the device, press and hold both volume buttons together for about 10 seconds.

Nest Hub (2nd gen)

  1. Try plugging in the device to a different power source.
  2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for 10 seconds.

Nest Hub Max

  1. Try plugging in the device to a different power source.
  2. Attempt a factory data reset. On the back of the device, press and hold both volume buttons together for about 10 seconds.
  3. If the issue persists, put the device in recovery mode with these steps:
    • Unplug the power cord.
    • Hold down the volume buttons and plug in the power cord at the same time.
    • Wait for the device to turn on.
    • Release the volume buttons.
  4. Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

If the device resets successfully, displays don't use a barcode or QR code. Follow these steps:

Set up your Google Nest or Home speaker or display - Google Nest Help

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni

LovelyM
Community Specialist
Community Specialist

Hello everyone,

@David_K, thank you for providing assistance.

@ayad, I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Best,
Lovely