Hello! We bought a house recently that came with a nest guard. We don't have any key fobs or codes for it unfortunately. I pressed five to restart it which was successful. When I press two for 10 seconds plus to do a factory reset as recommended by my newly downloaded nest app, nothing happened. Any suggestions would be much appreciated! Thanks
What happens if you try these steps?
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Yes, I called the nest support line, and they were very helpful. I think one of the rookie errors that I made was not having my phone on the same Wi-Fi network as the nest guard. Thanks for the suggestions.
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.