Nest hub max WiFi problem.

[jre_0664]

So I recently moved into a university building that uses Eduroam WiFi, but this WiFi is only available for phones, tablets and laptops. The network used for devices like TVs, games consoles and smart speakers is called MyDevices and the devices must be registered using their MAC address in order to use the WiFi. My problem with this is that my Google nest hub max requires my phone to be connected to this same WiFi in order to set it up, and my phone can't connected to this MyDevices WiFi as it's not a supported device. The Google home app can only be downloaded on phones, laptops and tablets (devices which aren't supported for the WiFi needed) so I'm stumped. Is there any way around this?

[David_K]

To workaround this, you can temporarily setup your Nest Hub Max using your phone's Wifi hotspot which will enable you to get its MAC address. Note you will need 2 devices to set this up.

1. Turn on the Wifi hotspot feature on a phone or tablet. If you're not sure how to do this, refer to the manufacturer's support website.
2. Connect a second phone or tablet to that Wifi hotspot.
3. You can then use that second phone or tablet to setup your Nest Hub Max and connect it to the Wifi hotspot on the first phone or tablet.

Once setup, you'll find the MAC address under the device information in the Home app. Once you have it whitelisted, reset the device and during setup, you'll be able to connect it to the MyDevices Wifi network.

Find your Nest product's MAC address - Google Nest Help

[Dan_A]

Hi jre_0664,

I'm jumping in to ensure everything is good here. Have you seen Davidking’s response? Have you followed the correct steps he provided? Let us know of the answers so we could take a closer look at them.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni