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Presence sensing not available in settings

StefanoC_
Community Member

Hello,
I have an issue with Google Home and presence sensing not shown in settings.
I read these discussions https://www.googlenestcommunity.com/t5/Home-Automation/Google-Home-Presence-Sensing-is-not-showing-i... and https://www.googlenestcommunity.com/t5/Apps-Account/Presence-sensing-not-showing-in-settings/m-p/132...

I tried to follow suggestion wrote in the first discussion but I'm still unable to see presence sensing in settings.

I also read this guide https://support.google.com/googlenest/answer/10000312?hl=us#zippy=%2Chow-your-phones-location-works-... in order to be able to use phone location for my routines but I can't configure my routines properly without presence sensing enabled.

I don't have Nest products, only Google Home (version 3.10.1.6) installed on my Android phone.

Can anyone help me?

Thanks in advance

7 REPLIES 7

Pipdjo
Community Member

Any luck with this? I'm struggling with the same. 

StefanoC_
Community Member

Unfortunately no, still here waiting for help

Pipdjo
Community Member

I managed to solve it by creating a routine using my location and adding a Google nest mini as starter too. Then the away/home functionality showed up along with the presence sensing button. 

StefanoC_
Community Member

I have a routine that use my position (using smartphone GPS).
Despite this, I don't have away/home functionality: maybe it could be because I don't have nest devices, I want to use smartphone as starter

Pipdjo
Community Member

I believe Google home/mini also works.

Have you got the app language as English?

Have you created a Household routine?

StefanoC_
Community Member

My app is in Italian, I tried creating a routine named "House", "Home" and "Casa" and nothing seems to work.

Don't have Google home/mini devices too

Pipdjo
Community Member

I believe the app and the assistant must be in English for this to work.