Reset a Nest thermostat remotely

[Boxere]

After changing my home internet provider we had to reconnect the nest to the internet and I had my property manager do it since I'm out of state for the year. My property manager assures me that the nest says it's online but when I open my Nest app it says my thermostat is offline and can't communicate. I suspect the schedule is running wild or is in manual mode, because I have received very high utility bills the past few months.

Any advice on what I can do remotely from out of state to reset or otherwise reconnect via my Android app? 

Thanks in advance

[David_K]

You need to be physically with the thermostat to do almost all of the troubleshooting unfortunately:

https://support.google.com/googlenest/answer/9243422

[JenniferV]

Hi folks,

Thanks for answering, davidking.

Boxere, hope that answered your question. Feel free to reach back if you still have other questions and concerns.

Regards,

Jennifer

[JenniferV]

Hello Boxere,

I wanted to check if you still need help. Don't hesitate to reach back if you do.

Best,

Jennifer

[JenniferV]

Hey there,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer