thermostat not working after reset

[Deanna2]

hi could someone please help me out x I've got the nest Thermostat and have reset it error and now can't get into the menu screen 🙈 x All I'm getting is the G logo or a home in a rectangle and can't go no further with this. Tried everything on Google but no joy 

[MrVacca]

Hi @Deanna2 - In the Google Home app, are you able to search for a new device to find the thermostat? You might need to have to remove it from your home and do a factory reset in order to find it again.

Hope this helps!

[Deanna2]

Thank you for your response x I don't use the Google home app, just the nest app. but will give that a go x if that fails is there anything else I can do? 

[MrVacca]

I think using the Home app should hopefully be the fix but keep me posted and I can try some other troubleshooting steps based on where/if you get stuck.

[Deanna2]

Hi Mr vacca,. No the problem hasn't been solved. I've tried on both the nest app and the home app but to no joy at all 

[Jake]

Hey there,

Thanks so much MrVacca for the helpful replies.

I wanted to follow up and see if I could be of any help. If your device is stuck during startup, I would try following the steps in the article here. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel