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thermostat not working after reset

Deanna2
Community Member

hi could someone please help me out x I've got the nest Thermostat and have reset it error and now can't get into the menu screen 🙈 x All I'm getting is the G logo or a home in a rectangle and can't go no further with this. Tried everything on Google but no joy 

7 REPLIES 7

MrVacca
Silver Product Expert
Silver Product Expert

Hi @Deanna2 - In the Google Home app, are you able to search for a new device to find the thermostat? You might need to have to remove it from your home and do a factory reset in order to find it again.

 

Hope this helps!

Deanna2
Community Member

Thank you for your response x I don't use the Google home app, just the nest app. but will give that a go x if that fails is there anything else I can do? 

MrVacca
Silver Product Expert
Silver Product Expert

I think using the Home app should hopefully be the fix but keep me posted and I can try some other troubleshooting steps based on where/if you get stuck.

Deanna2
Community Member

Hi Mr vacca,. No the problem hasn't been solved. I've tried on both the nest app and the home app but to no joy at all 

Jake
Community Specialist
Community Specialist

Hey there,

 

Thanks so much MrVacca for the helpful replies.

 

I wanted to follow up and see if I could be of any help. If your device is stuck during startup, I would try following the steps in the article here. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel