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12hr period where video is unplayable from nest aware that was recorded from Nest Hub Max

Pittsmaster
Community Member

The footage from a particular 12hr period from a particular device appears corrupted on the server side. I see that my Nest Hub Max device restarted at 3am and then again at 2:15pm on the same day. In between that time, the footage is not viewable on any platform but activities/motion/sounds and clips show up on the timeline. Probably a firmware update that had a bug so they had to revert back. That's my best guess. I reached out to Google but it's impossible to talk to anyone at a company that big that actually knows what they are talking about and has the tools to fix things. Does anyone have any ideas on trying to recover the footage or am I just SOL?

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake