Bought NEST floodlight cam. Doesn’t seem to work with Nest Aware

[Frustratedwithn]

I’ve been happy with Nest products and Nest Aware until now. Spent a lot of money on NEST cam with floodlight that doesn’t seem compatible with Nest Aware. So I only get 3 hours of video recording in google home instead of what I’m paying for with Nest Aware subscription. 

Is there a way to add this camera to Nest Aware with my other products or should I get my money back and use a regular nest cam?

[MplsCustomer]

@Frustratedwithn 

Your floodlight camera should work with your existing Nest Aware or Nest Aware Plus subscription, as long as it's in the same "home" or "structure" as your other cameras. Our Google Nest Camera (Battery)--plugged in all the time--provides 24/7 recording in the Google Home app, similar to what we get in the Google Nest app for our older Nest cameras. However, I've seen other posts in this forum with floodlight cameras having various issues.

You could try contacting Google Nest Support (https://support.google.com/googlenest/gethelp?hl=en), or wait for another customer to chime in.

[Frustratedwithn]

Floodlight camera doesn’t seem to work with nest aware but I am now getting the longer recording in google home so I’m good. 

[Brad]

Hey folks,

Glad to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad

[Frustratedwithn · Accepted solution]

You can ignore my post. A longer video history started showing up in google home maybe when I switched to the newer generation of nest aware so I am set.