Camera Became Disconnected

[vfmoore]

We have had a DropCam HD for many years located in an owl nest box that usually fledged /produced a couple of clutches per year.   For some reason it became necessary to update the firmware in our router that serves the building on which the nestbox is served through a booster.  Since that time we have lost contact with the cam.  There are a pair of owls in the box at present and I would prefer not to disturb them.  Is there any way I can reconnect the camera without removing it to go back to square 1 by plugging into a computer.  Thanks for the help.  *Removed Phone Number as it goes against Community Guidelines*

[Brad]

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you, but there isn't a way to remotely restart or reconnect your cameras. You will most likely need to manually inspect the device.

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[vfmoore]

Yes, I do have another question.  Since I do not have a laptop and I will disturb the nesting owls if I actually get in the box to remove the camera and re-establish the link with my wifi system, can the link be re-established by plugging in the usb to an android phone or tablet (both Samsung)?

[Brad]

@vfmoore 

The device itself would need to be restarted. As there is no remote-restart option, you'll need to check it out manually.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[vfmoore]

You have given the answer to all my questions but one.  That being, can the camera be booted up using an android tablet linked through the USB with the tablet on the WiFi, as I do not have a laptop.

[Brad]

@vfmoore 

Would you mind clarifying what you mean by booted up? You can use most devices to add a device into your account, but please let me know, so we can best assist you.

Best regards,

Brad

[vfmoore]

Per the original email, when the router software was updated the camera lost it's connection.  It is 13' in the air in an owl nesting box, and the female is on eggs, so we want to minimize any disruption.  I can open an access panel and touch the camera if need be, but pulling it out of the box might be a bit traumatic for the owls.  I don't have a laptop to carry up to plug the USB from the camera into, so I am wondering if I can plug it into a tablet of my Samsung S21 and get the camera to pick up the WiFi.

[Brad]

@vfmoore 

I can understand not wanting to disturb the owls, but you will need to access the camera to properly reset it if it's experiencing connectivity trouble. 

Best regards,

Brad

[EmersonB]

Hi everyone,

@vfmoore, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to restart or reset it to the factory default and add it back to your app? In case you have an update, you know where to find us.

I appreciate the help, Brad.

Regards,

Emerson

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[vfmoore]

Clearly, no one there is reading my responses, so why do you bother.

[Brad]

@vfmoore 

We may not be equipped to assist you in full, here in the forums. Have you tried to contact support recently? If so, what did they have to say? If not, please let me know.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad