Camera History not loading

[windlesspants]

I have 3 nest cameras linked to nest home 1 Doorbell and 2 outdoor cameras, I subscribe to your service and when reviewing recent video via web browser history (1-2 days) the thumbnail appears when mousing over the timeline but the footage never loads for review.  This issue is on each of my 3 camera feeds.  The same happens on the IOS and Android apps.  Please provide a solution, your service is now effectively unusable with this experience.

[EdmondB]

Hello windlesspants, 
 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just a few questions: What type of Nest Camera and doorbell are you using? Which webapp are you using? Have you tried to restart the Nest camera and doorbell? Check out this link on how to restart or factory reset a Nest camera or doorbell.

I look forward to your response.
 

Thanks,
Edmond

[EmersonB]

Hello everybody,

@windlesspants, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera and Nest Doorbell? We would appreciate it if you could share the information we're asking above. Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you.

I appreciate the help, Edmond.

Regards, 

Emerson

[EdmondB]

Hey there,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards, 
Edmond