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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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View Video Clips prior to subscribing to Nest Aware

Hi,I just signed up for Nest Aware after having the Nest Cam for some time. An incident occurred where I wanted to see the video but it's just a still image hence I signed up for Nest Aware.Am I able to view the video of that event given it occurred ...

aouano by • Community Member
  • 5016 Views
  • 7 replies
  • 2 kudos

Subscription

How many times do I have to go through this to get an answer?you took my $120 and I never received the video subscription

Honeybea by • Community Member
  • 444 Views
  • 0 replies
  • 0 kudos

Subscription

I have never received your free trial for my camera and I am now charged $120 for it. I tried for days to fis the issue but never could

Honeybea by • Community Member
  • 1133 Views
  • 3 replies
  • 0 kudos

Purchased Nest Aware on the Wrong Account

Like many others apparently, I clicked the link to purchase nest aware on my 'household' account and then on the Google store it logged into my 'personal' account, causing me to unknowingly purchase nest aware on the wrong account. I reached out to N...

Stop away notifications when someone is home

Consider this scenario:2 people live at my house, both have the Google Home app, with presence sensing enabled for both users. We have 2 cameras and keep them on 24/7.Problem I'm trying to solve:When 1 person leaves home, that person gets away notifi...

vorathe by • Community Member
  • 2780 Views
  • 9 replies
  • 0 kudos

Facial Recognition

please add the ability to move images identified by "Aware" out of the wrong identified person to another person or create a new person. currently one can only delete.

udenk by • Community Member
  • 1414 Views
  • 6 replies
  • 0 kudos

Won't stay signed in

Nest requests sign in several times per day ever since I migrated to Google. I'm continually asked to upgrade to Nest Aware before allowing me to sign into Nest

4789 by • Community Member
  • 1160 Views
  • 2 replies
  • 1 kudos
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