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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

No more video

Ever since google and nest joined my cameras are not working like they were when I first bought them and signed up with nest gonna wait till contract ends and cancel my subscription no security what’s so ever terrible no more video just pictures

Kelster by Community Member
  • 1904 Views
  • 4 replies
  • 0 kudos

Nest camera (wired) not picking up people

Hello,I have raised this issue previously but not had a solution. My nest cameras will not identify a person in its field of view. If something happens like someone walking across the drive it is not recorded unless something else happens at the same...

Andybrad by Community Member
  • 642 Views
  • 1 replies
  • 0 kudos

Can Nest Aware Facial Recognition Unlock an August Lock

I'm looking to set up a home routine so that my nest cameras can unlock the door for my family when it detects any of them. I have a new August lock and it's added into my Home app. Anyone done this before? Is it possible? When setting up routines, I...

h-dub by Community Member
  • 882 Views
  • 1 replies
  • 0 kudos

Heat Link

Heat link stopped working H71. code, followed what it said.Called out an engineer who confirmed that we have electricity. Have been without heat since Monday.

Mike964 by Community Member
  • 1362 Views
  • 4 replies
  • 0 kudos

Cannot communicate with google nest mini error fix

I was fighting with my nest mini v2 for days trying to connect it to my wifi. kept getting an error (cannot communicate with nest mini) right after the select wifi screen. I tried everything, Power cycling my phone, the nest and my router. Re-install...

johnwhat by Community Member
  • 1319 Views
  • 5 replies
  • 0 kudos

Prepaid Nest Aware disappeared after 5 months

I paid $60 in October for a 1 year Subscription. My Nest Aware account simply disappeared. I had to buy it again. Error msg states "Warning you are not using 1 or more of your subscriptions. You are not part of the Home App. Ah, I didn't cancel or el...

recording history

i did not have a suscription last week and from today i have it. Will I be able to see events from last week?

luismaleh by Community Member
  • 732 Views
  • 2 replies
  • 0 kudos

Can’t play event videos

I have a nest aware subscription and have not been able to play any of the videos in the events. I can’t even save them anymore. How can I fix this?

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