12-16-2023 08:36 AM - last edited on 12-19-2023 11:08 AM by Lance_L
Moderator edit: Subject updated for clarity and findability.
If we check the nest cams while in the car using Android auto it starts a phone call. Very difficult to manage while driving.
12-16-2023 09:32 AM
I'm not sure if it's safe or legal to be checking your cameras when driving, but this thread started a year ago says a Google Home app update fixed the problem earlier this year:
Maybe the issue has been reintroduced.
12-20-2023 07:32 AM
I'm the passenger but thanks.
12-19-2023 11:06 AM
Hey everyone,
@Burtonia, thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with this. Let’s check it out.
A few questions: what is the make and model of your mobile device? Does this happen on the Google Home app or the Nest app?
Please try the troubleshooting steps below:
Let me know how it goes.
I appreciate the help, MplsCustomer.
Best,
Lance
12-20-2023 07:34 AM
Samsung Ultra 22
Fully updated
Restarted many times (issue has been going on for almost 2 years)
We have the app
We did see the preview thread which offered no solution and is now closed to input. Please help!
12-20-2023 07:37 AM
It happens in the home app.
12-20-2023 01:02 PM
Hello folks,
@Burtonia, I gotcha. Thanks for getting back to me. I’d like to dig deeper into this. Please provide the following information:
Also, please try the additional steps below:
Keep me posted.
Regards,
Lance
12-22-2023 09:55 AM
Nest Doorbell Battery (2022)
13
3.10.16
Done and done.
They are correct.
Done, was already set as described.
Last update Nov 23, 2023 – up to date.
Checked, software it up to date.
Done.
The options here are clear cache and clear data (not clear storage) but cache cleared. I did not clear the data. Please clarify.
Done.
So…. This reset will reset ALL of my preferences for disabled apps, notification restrictions, background data and permission restrictions – that’s seems pretty extreme and I really don’t want to undo all of that when we don’t see a solution on the table here. Please advice how this might help before I do this. Seems like I’m setting up a lot of future fixing with my other apps that are working well.
I did every other task here, and we experienced the same result. Viewing the cameras on Google Home prompts a phone call to my to start up, every time.
With thanks, please advise.
12-23-2023 12:36 PM
Hi everyone,
@Burtonia, I appreciate you checking that out for us. I’d like to dig deeper into this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
Best regards,
Lance
12-25-2023 12:50 PM
Hi all,
@Burtonia, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Regards,
Lance