Can't Cancel Nest Aware

[mhstex]

Used Nest Aware; sold the house; new owner wanted the cameras to remain; unpaired the cameras for new owner; he has activated them into his own Nest account.

After MANY attempts, I CANNOT unsubscribe to my Nest Aware Account. I can see the account with the Subscription showing "Active"; but, there is NO option to unsubscribe. I've tried everything Google has to offer - it's a continuous loop of misinformation that is incorrect. I keep being billed monthly for the Nest Aware account. I need help with this nightmare! Thank you! Mike

[MplsCustomer]

@mhstex 

If I go to the Subscriptions Management page below and click on my subscription, and then right-click on the vertical 3 dots, I get a "Cancel subscription" option:

https://store.google.com/subscriptions

[mhstex]

Thanks for your reply! I was really hoping this would solve the problem. However, my subscription page shows different information than yours and doesn't have the vertical 3 dots.

My page has information as if I don't have a Nest Aware account as it says: "You might also like" and offers information Introducing Nest Aware. 

Thank you for your suggestion! Please let me know if you think of anything else, as I'll keep working to solve this.

[MplsCustomer]

@mhstex 

I think there are other ways to purchase a Nest Aware subscription that I am not familiar with.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to, as they say, "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

When you get to the "Resources" page, just click on "Next step" (without clicking on any of the help suggestions) to get to the contact options page , with options for a phone callback, chat, or email.

https://support.google.com/googlenest/answer/9233159

[mhstex]

THANK YOU!! I followed the steps you provided; asked for a call; on the phone with them over 15 minutes; they lead me through several steps; which re-created the Subscription page you mentioned above; could then click the 3 dots...DONE...subscription cancelled!! Problem solved!! Thanks - your advice very appreciated!!

[MplsCustomer]

@mhstex 

You're welcome!

[zoeuvre]

Hi folks, 

@mhstex, awesome! I'm glad that everything has been sorted out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

I appreciate all your help here, @MplsCustomer. 

Cheers,

Zoe 

[EmersonB]

Hello everybody, 

@mhstex, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, MplsCustomer and Zoe.

Regards,

Emerson