Google nest aware

[Tjk2]

Google…I literally don’t know what else to do.  I have repeatedly asked you to cancel my OLD nest aware subscription.  I have now paid for it for 13 months at $5 in which it is still not cancelled!  I even called yet again last month where I was promised it was taken care of. But again charged $5 for a service I don’t use. I don’t expect help from the community but calling, email and chatting isn’t working. I have several case numbers. But that still doesn’t matter. Please just cancel my extra nest aware and refund me the last 12 (almost 13) months at $5 per month. I already pay $6 for my new home. Which I want to keep. But please please just cancel this old subscription and refund me for your negligence to cancel. I would love to cancel on my account but it doesn’t seem to exist beyond a monthly bill.  Help!

[EdmondB]

Hello Tjk2,
 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Could you please give us the Case ID from when you contacted us last month so that we could further investigate what happened with the case?
 

I look forward to your response.
 

Thanks,
Edmond

[EdmondB]

Hi there,

Checking in to see if you still need help. Let me know if you have additional questions.

Best,
Edmond

[Tjk2]

9-3571000033986 is the case number 

[EdmondB]

Hey there, 

Thanks for providing the case no. We will make a follow up on the status of the case with our phone support. Let me know if you have additional questions.

Regards,
Edmond

[EdmondB]

Hi there,

Have you received any email from or been contacted by our Support? Please let me know so that I can escalate the case.

I look forward to your response.

Thanks,
Edmond

[EdmondB]

Hey there,

Checking in to see if you still need help. Let me know if you have additional questions.

Best,
Edmond

[Tjk2]

Still haven’t heard anything

[Tjk2]

In case anyone was wondering…3 chats later. Still nothing resolved. I have no clue why this is so difficult 

[Tjk2]

The latest is a “response within 24 hours”. Well I have gotten that same response the last several times. Seriously. Just cancel because I cannot do it!!!

[EmersonB]

Hi everyone,

@Tjk2, We know where you're coming from and this is not the experience we want you to have. I've checked your case and saw that our support team emailed you. They're asking you to contact our Google Store team. In case you haven't seen their email, you might want to check your spam, junk or trash folder. Let us know if you have more questions in mind.

I appreciate the help, Edmond.

Regards,

Emerson

[EmersonB]

Hey Tjk2, 

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
   
Cheers,
Emerson