So we've had our Nest cameras (total of 8 cameras) for about 4 years with no issues and a auto-renewing monthly subscription active for Nest Aware. In May 2022, I was trying to get rid of a bunch of Google products/services I no longer user and accidentally disconnected our Nest account from our Google. This automatically cancelled our Nest Aware subscription. I had to re-connect and then re-add all the Nest cameras and Nest smoke detectors in our house taking about 3 hours. It gave us a free month trial of the Nest Aware. Yesterday morning I woke up that the trial was up and we needed to subscribe again which is fine. However, when I went on, it gave an error every time no matter what I do.
When I click subscribe on store.google.com, it brings up a black box on the bottom of the screen stating "something went wrong please try again later." However, I can still click get started on Nest Aware. However, on the next screen I get a spinning circle and then "Something went wrong We can't complete your request right now. The server may not be available. Try again in a few minutes."
Steps I've tried to include speaking and chatting with both Nest support and Google Support who just blame each other:
1) Removing cameras and adding to a new home (moved two Nest Indoor cameras to a new home and in the Google Home app it states 'no compatible device' for Nest Aware which isn't true. For the old home with the rest of the cameras still on it, it states your Nest Aware plan ended. But there is no where to subscribe).
2) Going to Home.Nest.com and clicking Nest Aware there (gives error immediately and cant even see billing info)
3) Deleting Google Pay billing account and setting up a new one with new credit card and address
4) Have tried on iOS in the Google Home app, Nest App, and Safari.
5) Have tried on desktop in Safari and on Google Chrome
6) Trying in incognito mode
I've read that creating an entirely new Google account will work for some with this issue but I've had this account for about 20 years with a lot of things attached to it. So creating a new one isn't an option. Any help is greatly appreciated as we have useless cameras now. If we don't get this solved, we will be going to another brand of cameras. Thanks in advance.
