Video playback

[Ju2]

My video playback isn’t working on any devices. I phoned google nest yesterday and the lady said I needed to update the software. The only thing I can find  out about this is that updates on cameras are automatic and can’t be done manually. Frustrating!

[Donab]

I’m also unable to get video playback to work. I have a trial Nest Aware subscription, all my apps are updated to current, I’ve tried resetting my Nest doorbell (wired) as suggested in another thread. Nothing. Very frustrating! 

[Earl_B]

Which app are you using to view the playback? Nest or Home? What happens when you try to view the playback - just a spinning blue circle?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[Donab]

I’m not the original poster, but I’m still having the described issue. Should I start a new thread for my issue? 

[Brad]

@Donab

No need to start a new thread! I am sorry to hear that you are still having this issue as well. Right now, it looks to be a bug that some users are experiencing. Right now, I am afraid I do not have a resolution. However, I would suggest that you restart your cams if you haven't already, check out the internet speeds as well just to rule that out.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Donab · Accepted solution]

I thought I left a follow up, but I guess it didn’t post! I resolved my issue by upgrading to the paid version of Nest Aware. I believe the issue is that the video doesn’t work in the trial version. As soon as I upgraded, without changing anything else, it worked fine. 

[Brad]

@Donab

I am relieved to hear that your issue with your cams are working as you would like them too! I'll go ahead and lock this thread as the issue has been resolved. 

Best regards,

Brad