I want to start out and say that I have purchased several nest products throughout my home. I have been pretty satisfied with most of those products.
Yesterday I received a promotional email from google stating that if I signed up for a yearly subscription of nest aware that I would receive a promotional for a $30 nest hub. I then signed up and received no email. I then attempted to email google and received no communication back. After 12 hours I called nest support and spoke with a google representative who placed me on hold for 30 minutes. They then told me that they could not help me with this matter and told me a google store representative would contact me within a few minutes. It's now been over 12 hours and I have not received any communication back. I then tried to chat with a representative just now and the site reloaded to start over after waiting for 10 minutes. And now I am here...
I don't really understand why google is so bad at communicating. I'm not asking for anything they didn't offer. I'm not trying to be rude or combative with anyone but I have now spent a significant amount of time just trying to get an offer that they sent me. I don't know why I keep getting passed around or ignored but it's honestly frustrating at this point. Guess we will see what happens...
Thanks for reaching out.
Apologies for the inconvenience that this has caused you. With all the details you've shared, it would be best to reach out to our Google Store support so they can assist you with the promotional offer that you have mentioned. Feel free to click this link and fill out all the necessary info to further assist you.