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Can’t find nest subscription

Ldean
Community Member

I just subscribed to Nest Aware but it only added one camera. I’m trying to add the other camera but can’t find the subscription in my google account. Please advise as to where I can find my subscription. 

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Ldean 

All of your cameras need to be in the same "home" in the Google Home app ("structure" in the Google Nest app)  as your Nest Aware subscription in order to be included in your  Nest Aware subscription.

If you go to Settings in the Google Home app or Google Nest app and select "Nest Aware", it should tell you what subscription you have.  If you select Settings for a camera in either app and select "Nest Aware", it should also show what Nest Aware subscription you have.  If both of your cameras are in the same "home" or "structure", your subscription should show.

You can check your Nest Aware subscription here: https://store.google.com/subscriptions?hl=en-US

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.