02-09-2024 11:53 PM
The Nest Aware subscription for this home is managed by a different user. Please contact this user to make changes to the
subscription.
Answered! Go to the Recommended Answer.
02-21-2024 07:40 AM
Is there any way at all that you can try to figure out which email account you used to set up the subscription, and then use that account to cancel the subscription?
02-10-2024 07:07 AM
I cancelled my subscription last May when we sold our home. We were just billed for another year $150.00. They refuse to refund my money, even though I cancelled it, no longer have the device or home.
02-12-2024 11:17 PM
Oh no!! I fear that will happen to me!!! It’s so bad!! It’s literally impossible for me to cancel it!
02-14-2024 11:25 AM
Hey everyone,
@JFS1, I’m sorry to hear that you’re having issues canceling your Nest Aware subscription and contacting our support team. Don’t worry; help’s here.
I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
@Malinda585, I understand how frustrating it can be when your refund request isn’t granted. I’d like to dig deeper into this. Can you share the case ID from your interactions with the support team so I can check what happened?
Keep me posted.
Thanks for the help, MplsCustomer.
All the best,
Lance
02-14-2024 11:44 AM
2-0456000035589
Thank you, Lance.
I really hope you can help me.
Maybe my confidence in nest and google will be restored.
02-14-2024 11:53 AM
I sent in the form.
Thank you.
02-15-2024 05:57 AM
Still haven’t heard from you, nest, or google. 😤
02-16-2024 12:18 PM
Please help to resolve this issue.
Please don’t be someone who looks nice on a thread, and that’s all there is.
OR….. I will continue to put posts on here as well as warn others to cancel nest and run to another provider.
02-20-2024 10:34 PM
Any news?
02-21-2024 11:26 AM
Crickets. Nothing. Silence. They don’t care.
02-29-2024 01:08 PM
Please send me a link as I am having the same issue!!!
02-10-2024 08:18 AM
@JFS1and @Malinda585
Have you tried the "Contact us" link under "Nest Aware Premier Care" on the page below? They say you "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." Hopefully they mean it.
02-10-2024 08:57 AM
Yes and I keep getting sent around in circles! But thank you
02-21-2024 07:40 AM
Is there any way at all that you can try to figure out which email account you used to set up the subscription, and then use that account to cancel the subscription?
02-22-2024 10:57 AM
I’ve tried so hard, it’s insane! I only have two… 😞
02-22-2024 11:15 AM
Was your subscription set up some time ago using an email account you don't use anymore? Or by someone else in your Google Nest "household"?
02-15-2024 05:55 AM
Yes. After speaking with someone I could hardly understand, 45 minutes of my life gone, they tell me they will look into it and email me. Two days later, the email says they will not be refunding my money. 😡😤🤬
02-22-2024 12:41 PM
I spoke with someone at nest who said they would review it. Then I received an email saying they were denying my refund.
I already had cancelled my subscription last May. Then they charged me the end of January again.
I’m not sure what leg they have to stand on when I called once I received the charge on my credit card and told them I had moved and cancelled my subscription last year.
02-21-2024 11:25 AM
Do you have a family member it could be under?
I thought ours was under me, but was under my husband.
Good luck getting anywhere with this. They need a lawsuit against them to wake them up. They are completely unresponsive, and don’t cancel when you request and don’t refund when they bill you.
03-06-2024 09:05 AM
Hi Malinda! Were you able to get this issue resolved? It seems this is an issue for many many folks. I have been attempting to have the same issue resolved for months. I am considering legal action at this point.
03-06-2024 09:14 AM
No, I haven’t.
I don’t know where to turn at this point.
I may go to my bank and see if they can reverse the fee.
It’s sad google can get away with this. I don’t even own a google or nest device, and haven’t for almost a year, yet, they still can bill me.
03-24-2024 07:52 AM
I have been trying to cancel two nest aware subscriptions for months now. I now have two open cases and they keep billing me. At this point I would say this is fraud for charging you for something you did not order.
Nest Aware ⋅ Cancel subscription
03-24-2024 08:20 AM
I filed a complaint with the Federal Trade Commission. https://reportfraud.ftc.gov/#
03-24-2024 09:09 AM
I reached out to my bank, and they returned my money to me.
Anyone with a billing issue, try that.
03-29-2024 01:07 PM
Sounds much like the problems I am having. I got a different internet provider and change the WiFi setting. I was charged $160 for something listed as "Electrical parts and equipment". I have been trying to contact someone but just get the run around on the website. I can't find anything in my account indicating I have a service. frustrating!