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Changing Current Nest Subscription

Devin2
Community Member

How do I change my nest aware subscription to no subscription but still use my cameras for viewing?

I do not want to pay for a subscription. 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Devin2 

If you do NOT have a Nest Aware subscription, you can livestream your cameras, but for 1st gen cameras you will only get still snapshots for events in the most recent 3 hours, and for 2nd gen cameras you will only get event video clips for events in the most recent 3 hours.

You should be able to go to the Subscription Management page  (https://store.google.com/subscriptions), select your subscription, click on the "More" icon (the 3 vertical dots), and select Cancel Subscription.  For 2nd gen subscriptions, there is no refund for any unused portion of your subscription.

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1 REPLY 1

MplsCustomer
Bronze
Bronze

@Devin2 

If you do NOT have a Nest Aware subscription, you can livestream your cameras, but for 1st gen cameras you will only get still snapshots for events in the most recent 3 hours, and for 2nd gen cameras you will only get event video clips for events in the most recent 3 hours.

You should be able to go to the Subscription Management page  (https://store.google.com/subscriptions), select your subscription, click on the "More" icon (the 3 vertical dots), and select Cancel Subscription.  For 2nd gen subscriptions, there is no refund for any unused portion of your subscription.