Changing the billing credit card

[JimEGee]

I can't update the credit card for my Nest Aware subscription. My old card is expired. After screwing around for 20 minutes, I decided to reach out to support for help. Naturally, all I get is automated responses. Their response sends me to this link to assist me: https://www.googlenestcommunity.com/t5/Nest-Aware/Changing-payment-for-Nest-Aware/m-p/452941#M6743

I read through this entire exchange and it only makes me more frustrated, as the link they are sending to help me only shows that they never helped the poor person that was struggling with the same issue that I am now. According to the OP, they cancelled their subscription and switched to Ring. 

[gmelanymelissa]

Hi JimEGee,

Thanks for posting here in the community. I understand you need to update your payment method since your card expired, and you've been getting automated responses that direct you to a link every time you try to reach out. I can only imagine how frustrating this has been. I appreciate all the efforts you've made to resolve this issue and to contact Google support. I'm happy to help you with this!

To better assist you with accurate information, I’d like to ask a few questions:

• Where did you originally purchase your Nest Aware subscription?
• Where are you trying to update your Nest Aware payment method?
• Have you migrated your Nest account to a Google account?

Keep me posted.

Regards,

Melany

[JimEGee]

Hello. Thank you for your help. I originally bought the subscription through my Nest account. I am trying to update the card via the link sent to me in the email notification I got. I have migrated to Google. 

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Keep me posted.

Regards,

Melany

[JimEGee]

Thanks. I have filled out the form and sent it in.