Charged $120 but never received the Nest aware services, what now?

[Millyr7]

In July of 2021 I purchased Nest Aware at first it worked for about 2 months then it stopped working, after trying to figure it out, I came here only to realize that there are countless customers who have the same issue. Now I know for a fact that my bank will reverse the charges and take it up with Nest, but I was hoping to get this issue resolved with Nest first. I will only give Nest one chance to get it right, and If I still do not have my issue fixed, I will call the bank get my refund and go to Ring. Here is the one chance to fix this issue.

[SteveT1]

Hi there,

Sorry to hear about that. Nest Aware won't automatically pause if the Nest Camera is not working. We can check this further. Do you have a case number or have reached out to support about this?

Regards,

Steve

[Millyr7]

What do you mean, Nest aware wont automatically pause if the nest camera is not working, my nest farmers has always worked, but I am not sure what that has nothing to do with my issue, I paid 120.00 for a year of Nest Aware and I have never received Nest Aware. I would like one of two things, either refund me my $120.00 so I try ordering Nest Aware again or give me Nest Aware with starting date 4/22. Milly

[SteveT1]

Hi there,

Thanks for the reply. If you have not reached out to our support team to check this, I would suggest to fill up this form to generate a case number or reach out directly to our Google Support team here.

Regards,

Steve

[SteveT1]

Hi there,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[Millyr7]

I havent receive anything from Nest, not even a reply

[Millyr7]

I would like my $120.00 refunded to me ASAP or the one year of Nest aware you charged me for. According to Nest my subscription renews on July 2022 yet I have never had or do not have nest aware as we speak