Constant login issues

[Driek]

Hi,

I have been unable to login to my Nest Aware. When I try to reset password I do not get any emails to allow me to reset my password. It was working a while ago and I had the same issue, then miraculously it worked and then I got logged out. Now I can't get back in. I use a password manager so there is no issue with the password.

[SteveT1]

Hi Driek,

Thanks for reaching out. Let's get this sorted out. A few questions:

1. Are you trying to sign in on the app or the Google Store website?
2. What device are you using to sign in?
3. Is this happening to multiple browsers?

Keep us posted.

Regards,

Steve

[SteveT1]

Hi Driek,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve