Deleting google home canceled Nest aware?!?

[timmed]

Hi - For a variety of reasons I chose to delete my current google home to cleanup and start over fresh. All that I intended to do was create a fresh home container, and then re-add all of my devices. Next thing I know I get an email saying my Nest Aware subscription has been cancelled?!? What the heck, there's NO indication anywhere that this will happen. I have had Nest aware for many years, and access all of my historical video through the legacy Nest application. Is there any way to get my subscription back?

Frustrated customer.

[MplsCustomer]

@timmed 

Ouch! There should be a warning message on this. The Google Nest Help page that covers deleting a home (https://support.google.com/googlenest/answer/9155535?hl=en#zippy=%2Cdelete-a-home) says "Data associated with the home, such as video history from Nest cameras you might own or thermostat settings, is deleted." Apparently, since a Nest Aware subscription is attached to a "home", they also cancel the subscription if you delete the "home", but it doesn't say that.

I suspect they can't get your history back. But Google Nest says they've introduced "Nest Aware Premier Care" so you could try that. Go to this "What you get with a Nest Aware subscription" link:
https://support.google.com/googlenest/answer/9233159

Under "Nest Aware" Premier Care", select the "Contact us" link to send you to the premier care link:
https://support.google.com/googlenest/gethelp?&utm_term=premierhelpcontact

[timmed]

Hey - Thanks for info! I will give them a call, but I suspect I'm out of luck at this point. I've done a bunch more research and it appears there are a number of things you can do that will end up getting your legacy Nest aware subscription canceled (Many threads on this issue). I believe they are trying to drive you toward the new, more expensive, nest aware plan.

[janthadeus]

Hi timmed,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

I'm sorry to hear about your experience with your Nest Aware. We hope you've got the answer you're looking for. Let us know if you have more questions in mind.

Thanks,

JT