Duplicate Charge for my Renewal

[JBabisz]

I was charged a duplicate amount for my renewal. How can I get this corrected and the charge refunded to my Credit Card? 

Jeff Babisz 

[MplsCustomer]

@JBabisz 

You could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EdmondB]

Hello JBabisz, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

I appreciate the help, @MplsCustomer.

Best,
Edmond

[JBabisz]

I just keep getting the run around. If I don’t have the refund tomorrow I will call my credit card company and put a dispute in with them for these fraudulent charges. Ever since google bought nest it has been a customer service nightmare. 

[EdmondB]

Hi JBabisz,

I’m sorry for the trouble this has caused you. Let me help you out. We need to first determine which Generation of Nest-aware subscription you have. You have a first-gen Nest Aware subscription if you have separate subscriptions for each camera in your home. For the 2nd Generation Nest Aware Subscription, it has the Nest Aware for $60 and the Nest Aware Plus for $120 per year.

With the 1st Gen Nest Aware subscription, you will get a prorated refund once you cancel. But with the 2nd generation, it's not refundable, but they continue to receive the service through the end of their current billing cycle.

When purchasing a Nest aware subscription, you cannot renew the same subscription if there is an existing Nest aware subscription on the Nest account, so

We'd like to know more about this. Please fill out this form so we can investigate further.

I look forward to your response.

Thanks,

Edmond

[EdmondB]

fHi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Edmond